Event Ticket Insurance
Event Ticket Insurance via Fanshield is provided for every member of The Voyage North.
Below you will find the full explanation of how the program works and how to make a claim.
All claims should be made through the Fanshield website URL linked at the bottom of this page.
Below you will find the full explanation of how the program works and how to make a claim.
All claims should be made through the Fanshield website URL linked at the bottom of this page.
The Global Refund Program reimburses you for the Ticket Cost of a non-refundable, unused
Ticket, less any Refunds if a Ticketholder is unable to use their Ticket due to one or more of the
following reasons:
1. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which
results in a Ticketholder being unable to attend the Event for which the Ticket is purchased.
In the case of such Injury or Illness, the Ticketholder must be examined by a physician, who
must advise the Ticketholder in writing not to attend the Event.
2. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s
Immediate Family Member which requires the Ticketholder to provide primary care to that
person. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member
must be examined by a Physician.
3. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s
Immediate Family Member that is considered life-threatening or requiring hospitalization. In
the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be
examined by a Physician.
4. A Ticketholder receiving a positive COVID-19 Test resulting in the Ticketholder being
unable to attend the Event due to a requirement to self-isolate. You must provide evidence
of a positive COVID-19 Test.
5. A Ticketholder who is deemed to be in a high-risk group and is advised by a Physician
not to attend the Event. Ticketholder must not have knowledge of being in a high-risk group
at the time of purchase.
6. A Ticketholder’s death on or within 30 days prior to the Event.
7. The death of a Ticketholder’s Immediate Family Member on or within 30 days prior to the
Event.
8. A Ticketholder being directly involved in a Traffic Accident on the day of the event, that
causes damage to a Ticketholder’s vehicle creates an immediate need for repair to ensure
the safe operation of the vehicle.
9. A Mechanical Breakdown of a Ticketholder’s vehicle within 48 hours of the Event,
resulting in the non-use of the vehicle as transportation to the Event. You must provide proof
of the Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
10. A Ticketholder who is on Active Military Duty having been deployed overseas at the time
of the Event.
11. A Ticketholder being directly or indirectly involved in a traffic accident en route to
departure on a Common Carrier resulting in the Ticketholder missing transportation to the
Event, provided that the transportation was scheduled to depart no more than 48 hours prior
to the Event, and the Common Carrier was unable to accommodate the Ticketholder on
later transportation which would arrive in time to attend the Event.
12. A Ticketholder not arriving at the venue due to a delay by the Common Carrier used for
transportation.
13. Severe weather conditions result in the Ticketholder’s inability to attend the Event. The
Ticketholder must be unable to reach the Event by car or Common Carrier. This does not
include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy
rain unless the intervention of authorities is involved. If the event is canceled due to
weather, the Ticketholder will not qualify for a refund.
14. Fire, burglary, vandalism, or Natural Disaster causes the Ticketholder’s home to be
uninhabitable after the purchase of Tickets and before the date of the event.
15. Fire, burglary, vandalism, flood, or Natural Disaster causes the Ticketholder’s place of
work to be unsuitable for normal business practice after the purchase of Tickets and within
48 hours of the Event.
16. A Ticketholder’s or their Spouse’s job is relocated 100 miles or more from the
Ticketholder’s primary residence. Accepting a new job with another employer is not
considered relocation and does not qualify for a refund.
17. A Ticketholder or their Spouse being laid off or terminated through no action or fault of
their own, after at least 3 continuous years of permanent employment with the same
employer. The termination must occur after the purchase date. Self-employed workers,
volunteer workers, or any other unpaid workers do not qualify for a refund.
18. A Ticketholder being required to serve jury duty or being served with a subpoena or
court order requiring attendance in court the day the Event is scheduled, preventing the
attendance of the Event.
19. A minor Ticketholder being unable to attend an Event because the Ticketholder on
whom they are dependent to take them to the Event is unable to take them due to one or
more of the reasons listed above.
What We Will Not Refund
No refund will be provided as a result whether directly or indirectly of the following:
1. Alcohol or substance abuse; or conditions or physical complications related thereto of a
Ticketholder or a Ticketholder’s Immediate Family Member;
2. Any general restrictions imposed on traveling or gathering as a result of COVID-19;
3. Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be
declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot,
civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation or
nationalization of or requisition or destruction of or damage to property by or under the order
of any government or public or local authority;
4. Nuclear reaction, radiation, or radioactive contamination;
5. Terrorism;
6. Pollution or threat of pollutant release;
7. Any unlawful acts committed by a Ticketholder or Ticketholder’s Immediate Family
Members
8. The Event being canceled by the venue or promoter for any reason (including bad
weather);
9. Lost or stolen Tickets;
10. Dental treatment, except as a result of an Injury to sound natural teeth;
11. Participation in any military service, maneuver or training exercise not overseas;
12. Inability to obtain a visa required for travel;
13. Making a false or fraudulent refund application or support a refund application by false
or fraudulent document, device, or statement;
14. Submitting your refund request more than 45 days after the Event;
15. Any expected or foreseeable events not listed under the What We Will Refund section
General Conditions
• You must provide sufficient documentation to verify your refund request falls under one or
more of the reasons listed in the What We Will Refund section.
• You must make all necessary arrangements to arrive at the event on time.
• You must not be aware of any material fact, matter or circumstance, at the time the refund
protection was purchased, which may give rise to a refund request.
•
• You must take all reasonable precautions to prevent or reduce any request for a refund.
• Unless we agree otherwise:
o the language of this document and all communications relating to it will be English;
and
o all aspects of the contract, including negotiation and performance, are subject to
English laws and the decisions of English courts.
Definitions
• Accident means an unexpected, unintended, unforeseeable event.
• Active Military Duty means serving in the armed forces.
• Common Carrier means an entity licensed to carry passengers for hire by air, or on land or
water. Common Carrier does not include vehicle rental companies.
• COVID-19 means Coronavirus disease known as COVID-19.
• COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires
a Ticketholder to self-isolate.
• Event means an experience or a series of experiences, with specified or expiration dates,
that a Ticketholder reserves, registers, attends, or participates in such as sports,
performing arts, camps, tournaments, conferences, lodging, specialized classes, spa
treatments, or other similar experiences.
• Illness means a sickness, infirmity, or disease that begins after the Ticket is purchased,
prevents Ticketholder from attending the Event, and is not a Pre-existing Condition.
• Immediate Family Member means a Ticketholder’s spouse, parent, child, foster child, stepchild
or child-in-law.
• Injury means bodily injury caused by an Accident, directly and independently of all other
causes and sustained on or after the purchase date and before the Event Date.
• Mechanical Breakdown means a mechanical issue that prevents a vehicle from being
driven, a flat tire requiring professional roadside assistance, or a vehicle becoming
inoperable. Mechanical breakdown does not include running out of fuel, the need for
routine maintenance, or inoperability because of lost, unavailable, or stolen keys.
• Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic
eruption, blizzard, or avalanche that is due to natural causes.
• Physician means a licensed/qualified medical practitioner who is practicing within the
scope of his or her license/qualification and who is licensed to prescribe and administer
medication and to perform surgery that is appropriate for the condition and locality. A
Physician does not include someone residing in Your home, an Immediate Family Member,
or Your in-laws (parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.
• Refund means:
o Money returned to You by the supplier;
o Any credit or voucher for future events You receive or are entitled to receive from
the supplier; or
o Any credits, recoveries, or reimbursements You receive or are entitled to receive
from Your employer, a credit card issuer, or any other institution.
• Spouse means a Ticketholder’s lawful spouse as defined by law and includes civil unions
and domestic partners.
• Ticket means the registration or reservation required to attend or participate in an Event
and paid for in full by You. A ticket is deemed used once the Ticketholder attends any part
of the Event.
• Ticket Cost means the total amount paid for one Ticket, including any prorated taxes, fees,
and shipping costs. Ticket Cost does not include costs added after the refund protection
has been provided.
• Ticketholder means the person to whom this ticket is issued and has an incidence of
ownership under this ticket. Ticketholder does not include a Ticket Reseller.
• Ticket Reseller means a person or entity that buys tickets for the purpose of resale and
includes any marketplace designed to facilitate such resale. Ticket Reseller includes ticket
scalpers and ticket brokers.
THE “GLOBAL REFUND PROGRAM” IS A PROGRAM OF JSV EVENTS LIMITED WITH
REIMBURSEMENTS MADE BY VERICLAIMS, INC. POWERED BY FANSHIELD
INTERNATIONAL, LLC AS AN AUTHORIZED REPRESENTATIVE OF JSV EVENTS
LIMITED (REGISTRATION NO 10712264)
To file a claim follow this link - https://refundrequest.fanshield.net/#/
Ticket, less any Refunds if a Ticketholder is unable to use their Ticket due to one or more of the
following reasons:
1. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder which
results in a Ticketholder being unable to attend the Event for which the Ticket is purchased.
In the case of such Injury or Illness, the Ticketholder must be examined by a physician, who
must advise the Ticketholder in writing not to attend the Event.
2. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s
Immediate Family Member which requires the Ticketholder to provide primary care to that
person. In the case of such Injury or Illness, the Ticketholder’s Immediate Family Member
must be examined by a Physician.
3. Any serious Injury or any unforeseen serious Illness occurring to a Ticketholder’s
Immediate Family Member that is considered life-threatening or requiring hospitalization. In
the case of such Injury or Illness, the Ticketholder’s Immediate Family Member must be
examined by a Physician.
4. A Ticketholder receiving a positive COVID-19 Test resulting in the Ticketholder being
unable to attend the Event due to a requirement to self-isolate. You must provide evidence
of a positive COVID-19 Test.
5. A Ticketholder who is deemed to be in a high-risk group and is advised by a Physician
not to attend the Event. Ticketholder must not have knowledge of being in a high-risk group
at the time of purchase.
6. A Ticketholder’s death on or within 30 days prior to the Event.
7. The death of a Ticketholder’s Immediate Family Member on or within 30 days prior to the
Event.
8. A Ticketholder being directly involved in a Traffic Accident on the day of the event, that
causes damage to a Ticketholder’s vehicle creates an immediate need for repair to ensure
the safe operation of the vehicle.
9. A Mechanical Breakdown of a Ticketholder’s vehicle within 48 hours of the Event,
resulting in the non-use of the vehicle as transportation to the Event. You must provide proof
of the Mechanical Breakdown, such as a tow truck or mechanic’s receipt or a police report.
10. A Ticketholder who is on Active Military Duty having been deployed overseas at the time
of the Event.
11. A Ticketholder being directly or indirectly involved in a traffic accident en route to
departure on a Common Carrier resulting in the Ticketholder missing transportation to the
Event, provided that the transportation was scheduled to depart no more than 48 hours prior
to the Event, and the Common Carrier was unable to accommodate the Ticketholder on
later transportation which would arrive in time to attend the Event.
12. A Ticketholder not arriving at the venue due to a delay by the Common Carrier used for
transportation.
13. Severe weather conditions result in the Ticketholder’s inability to attend the Event. The
Ticketholder must be unable to reach the Event by car or Common Carrier. This does not
include weather such as heavy snowfall with roads open, ice on roads, or abnormally heavy
rain unless the intervention of authorities is involved. If the event is canceled due to
weather, the Ticketholder will not qualify for a refund.
14. Fire, burglary, vandalism, or Natural Disaster causes the Ticketholder’s home to be
uninhabitable after the purchase of Tickets and before the date of the event.
15. Fire, burglary, vandalism, flood, or Natural Disaster causes the Ticketholder’s place of
work to be unsuitable for normal business practice after the purchase of Tickets and within
48 hours of the Event.
16. A Ticketholder’s or their Spouse’s job is relocated 100 miles or more from the
Ticketholder’s primary residence. Accepting a new job with another employer is not
considered relocation and does not qualify for a refund.
17. A Ticketholder or their Spouse being laid off or terminated through no action or fault of
their own, after at least 3 continuous years of permanent employment with the same
employer. The termination must occur after the purchase date. Self-employed workers,
volunteer workers, or any other unpaid workers do not qualify for a refund.
18. A Ticketholder being required to serve jury duty or being served with a subpoena or
court order requiring attendance in court the day the Event is scheduled, preventing the
attendance of the Event.
19. A minor Ticketholder being unable to attend an Event because the Ticketholder on
whom they are dependent to take them to the Event is unable to take them due to one or
more of the reasons listed above.
What We Will Not Refund
No refund will be provided as a result whether directly or indirectly of the following:
1. Alcohol or substance abuse; or conditions or physical complications related thereto of a
Ticketholder or a Ticketholder’s Immediate Family Member;
2. Any general restrictions imposed on traveling or gathering as a result of COVID-19;
3. Any consequence of war, invasion, acts of foreign enemies, hostilities (whether war be
declared or not), civil war, rebellion, revolutions, insurrection, military or usurped power, riot,
civil commotion strikes, lockout, terrorism, malicious intent or vandalism, confiscation or
nationalization of or requisition or destruction of or damage to property by or under the order
of any government or public or local authority;
4. Nuclear reaction, radiation, or radioactive contamination;
5. Terrorism;
6. Pollution or threat of pollutant release;
7. Any unlawful acts committed by a Ticketholder or Ticketholder’s Immediate Family
Members
8. The Event being canceled by the venue or promoter for any reason (including bad
weather);
9. Lost or stolen Tickets;
10. Dental treatment, except as a result of an Injury to sound natural teeth;
11. Participation in any military service, maneuver or training exercise not overseas;
12. Inability to obtain a visa required for travel;
13. Making a false or fraudulent refund application or support a refund application by false
or fraudulent document, device, or statement;
14. Submitting your refund request more than 45 days after the Event;
15. Any expected or foreseeable events not listed under the What We Will Refund section
General Conditions
• You must provide sufficient documentation to verify your refund request falls under one or
more of the reasons listed in the What We Will Refund section.
• You must make all necessary arrangements to arrive at the event on time.
• You must not be aware of any material fact, matter or circumstance, at the time the refund
protection was purchased, which may give rise to a refund request.
•
• You must take all reasonable precautions to prevent or reduce any request for a refund.
• Unless we agree otherwise:
o the language of this document and all communications relating to it will be English;
and
o all aspects of the contract, including negotiation and performance, are subject to
English laws and the decisions of English courts.
Definitions
• Accident means an unexpected, unintended, unforeseeable event.
• Active Military Duty means serving in the armed forces.
• Common Carrier means an entity licensed to carry passengers for hire by air, or on land or
water. Common Carrier does not include vehicle rental companies.
• COVID-19 means Coronavirus disease known as COVID-19.
• COVID-19 Test means any positive test for COVID-19 that can be evidenced and requires
a Ticketholder to self-isolate.
• Event means an experience or a series of experiences, with specified or expiration dates,
that a Ticketholder reserves, registers, attends, or participates in such as sports,
performing arts, camps, tournaments, conferences, lodging, specialized classes, spa
treatments, or other similar experiences.
• Illness means a sickness, infirmity, or disease that begins after the Ticket is purchased,
prevents Ticketholder from attending the Event, and is not a Pre-existing Condition.
• Immediate Family Member means a Ticketholder’s spouse, parent, child, foster child, stepchild
or child-in-law.
• Injury means bodily injury caused by an Accident, directly and independently of all other
causes and sustained on or after the purchase date and before the Event Date.
• Mechanical Breakdown means a mechanical issue that prevents a vehicle from being
driven, a flat tire requiring professional roadside assistance, or a vehicle becoming
inoperable. Mechanical breakdown does not include running out of fuel, the need for
routine maintenance, or inoperability because of lost, unavailable, or stolen keys.
• Natural Disaster means flood, wildfire, hurricane, tornado, earthquake, tsunami, volcanic
eruption, blizzard, or avalanche that is due to natural causes.
• Physician means a licensed/qualified medical practitioner who is practicing within the
scope of his or her license/qualification and who is licensed to prescribe and administer
medication and to perform surgery that is appropriate for the condition and locality. A
Physician does not include someone residing in Your home, an Immediate Family Member,
or Your in-laws (parent, child, sibling), aunt, uncle, niece, nephew, or legal guardian.
• Refund means:
o Money returned to You by the supplier;
o Any credit or voucher for future events You receive or are entitled to receive from
the supplier; or
o Any credits, recoveries, or reimbursements You receive or are entitled to receive
from Your employer, a credit card issuer, or any other institution.
• Spouse means a Ticketholder’s lawful spouse as defined by law and includes civil unions
and domestic partners.
• Ticket means the registration or reservation required to attend or participate in an Event
and paid for in full by You. A ticket is deemed used once the Ticketholder attends any part
of the Event.
• Ticket Cost means the total amount paid for one Ticket, including any prorated taxes, fees,
and shipping costs. Ticket Cost does not include costs added after the refund protection
has been provided.
• Ticketholder means the person to whom this ticket is issued and has an incidence of
ownership under this ticket. Ticketholder does not include a Ticket Reseller.
• Ticket Reseller means a person or entity that buys tickets for the purpose of resale and
includes any marketplace designed to facilitate such resale. Ticket Reseller includes ticket
scalpers and ticket brokers.
THE “GLOBAL REFUND PROGRAM” IS A PROGRAM OF JSV EVENTS LIMITED WITH
REIMBURSEMENTS MADE BY VERICLAIMS, INC. POWERED BY FANSHIELD
INTERNATIONAL, LLC AS AN AUTHORIZED REPRESENTATIVE OF JSV EVENTS
LIMITED (REGISTRATION NO 10712264)
To file a claim follow this link - https://refundrequest.fanshield.net/#/